Return Policy

Aglowra Return & Refund Policy

At Aglowra, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we’re here to help with a smooth and transparent return process.

Eligibility for Returns

  • Items are eligible for return within 30 days of delivery.

  • Products must be in their original condition, unused, and in their original packaging.

  • A receipt or proof of purchase is required to complete the return process.

Non-Returnable Items

For hygiene and safety reasons, certain items (such as opened skincare products or personal-use devices that show signs of wear) may not be eligible for return. Please contact us before initiating a return to confirm eligibility.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need to exchange an item, reach out to our support team with your order details and a clear photo of the issue.

Refunds

  • Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or wrong item shipped).

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method to ensure your return is received.

How to Initiate a Return

  1. Contact our support team at info@aglowra.com with your order number and reason for return.

  2. Our team will provide you with return instructions and the appropriate return address.

  3. Package your item securely and ship it back within the timeframe provided.

Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately with photos of the product and packaging. We will prioritize your claim and arrange a replacement or refund at no extra cost.

Customer Support

If you have any questions about our Return & Refund Policy, please reach out to us at:
📧 support@aglowra.com