At Aglowra®, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to ensure a smooth and transparent return or refund process.
✅ Eligibility for Returns
-
Returns are accepted within 30 days of delivery.
-
Items must be unused, unopened, and in their original packaging.
-
A receipt or proof of purchase is required to process your return.
🚫 Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
-
Opened skincare or beauty products
-
Personal-use devices that show signs of wear or usage
Unsure if your item qualifies? Contact us before initiating your return.
🔄 Exchanges
We offer exchanges only for defective, damaged, or incorrect items.
-
Contact our support team with your order details and a clear photo of the issue.
-
We’ll arrange a replacement as quickly as possible.
💳 Refunds
-
Once your return is received and inspected, we’ll notify you of approval or rejection.
-
Approved refunds will be issued to your original payment method within 5–10 business days.
-
Shipping fees are non-refundable unless the return is due to our error (damaged or incorrect item).
📦 Return Shipping
-
Customers are responsible for return shipping costs unless the item is defective or incorrect.
-
We recommend using a trackable shipping service to ensure your package is safely returned.
📝 How to Initiate a Return
-
Contact our support team at info@aglowra.com with your order number and reason for return.
-
Our team will provide you with return instructions and the correct return address.
-
Securely package your item and ship it back within the given timeframe.
⚠️ Damaged or Defective Items
If your order arrives damaged or defective:
-
Contact us immediately with photos of the product and packaging.
-
We will prioritize your claim and arrange a free replacement or full refund.
💬 Customer Support
Have questions about returns or refunds?
📧 Email us: support@aglowra.com
🌐 Visit us: www.aglowra.com