Frequently Asked Questions (FAQ) | Aglowra LED Beauty Devices
Welcome to Aglowra’s FAQ page — your go-to resource for everything you need to know about our LED therapy devices, hair growth oils, and wellness solutions. Whether you're curious about how our products work, when to expect delivery, or how to get the best results — we’ve got you covered!
Q1. What is Aglowra and what do you sell?
Aglowra is a Canadian-led beauty brand offering high-quality LED therapy devices and natural wellness products for hair, skin, and self-care. From LED scalp massagers to hair growth oils and facial rejuvenation tools — we make at-home beauty simple, safe, and effective.
Q2. Are Aglowra LED therapy devices safe to use at home?
Yes, all our LED therapy devices use non-invasive, dermatologist-recommended wavelengths. They're gentle, safe for home use, and suitable for most skin and hair types.
Q3. What makes Aglowra different from other beauty brands?
Our focus is on science-backed light therapy, affordable luxury, and visible results. Every product is handpicked for quality, function, and fast delivery — helping you glow from the inside out without salon prices.
Q4. How does the Aglowra LED Scalp Massager work?
Our scalp massager combines red light therapy and micro-vibration massage to stimulate hair follicles, improve blood circulation, and boost absorption of hair oils — supporting thicker, fuller hair over time.
Q5. How do I use the Aglowra Hair Growth Oil?
You can apply it as an overnight scalp treatment or a post-wash serum for the mid-lengths and ends. Use it 3 times a week for best results. It's packed with coffee extract, rosemary, and jojoba oil to nourish and strengthen.
Q6. How often should I use LED light therapy for best results?
We recommend using our devices 3–5 times per week, depending on your skincare or hair care goals. Results are typically seen within 4–8 weeks with consistent use.
Q7. Can I use your products on sensitive skin or colored hair?
Yes! Our products are gentle, free from parabens and harsh chemicals, and are safe for color-treated hair and sensitive skin. Always patch test new oils if you’re allergy-prone.
Q8. Where do you ship from and how long does delivery take?
We ship directly from our trusted North American fulfillment centers. Most orders to Canada & USA arrive within 5–9 business days.
Q9. Do you offer international shipping?
Yes, all our LED therapy devices use non-invasive, dermatologist-recommended wavelengths. They're gentle, safe for home use, and suitable for most skin and hair types.
Q10. How can I track my order?
Our focus is on science-backed light therapy, affordable luxury, and visible results. Every product is handpicked for quality, function, and fast delivery — helping you glow from the inside out without salon prices.
Q11. What is your return policy?
We offer a 14-day return window for unused and unopened products. If your item is defective or damaged, contact our support within 3 days of delivery.
Q12. Do you offer refunds or exchanges?
Yes, eligible products can be refunded or exchanged based on our return policy. Read the full terms here or email us at info@aglowra.com.
Q13. What payment methods do you accept?
We accept Visa, Mastercard, Interact transfer, American Express, Shop Pay. All transactions are encrypted and secure.
Q14. Do you offer discount codes or first-time buyer promos?
Yes! Sign up for our newsletter and get 20% off your first order — plus exclusive VIP offers every month.
Q15. How can I contact Aglowra?
You can reach us via email at info@aglowra.com , through our live chat or use the contact form on our website.
Q16. I’m an influencer/content creator — can I collaborate with Aglowra?
We love working with Glow Getters! Please reach out via our Collab Page or email us directly with your media kit.
Q17. Are your products cruelty-free and vegan?
Yes! Aglowra products are cruelty-free, vegan-friendly, and ethically sourced. We never test on animals.
Q18. Are your oils and skincare products 100% natural?
Absolutely. Our formulas are crafted with pure botanical ingredients, no fillers or synthetic fragrances — just nature doing its best work.
Q16. I’m an influencer/content creator — can I collaborate with Aglowra?
We love working with Glow Getters! Please reach out via our Collab Page or email us directly with your media kit.
💬 Still Have Questions?
Can’t find what you’re looking for? Reach out to our friendly support team at info@aglowra.com — we’re always happy to help you glow brighter.